Privacy Policy | Roobet Casino

Information we may collect

To provide online gambling services safely and effectively, Roobet Casino may handle different types of personal and technical information. The information collected depends on how you use the website, the services you request and any legal or security checks that apply to your account. Players should provide information that is accurate, current and complete, and should update it when circumstances change.

Account and contact information

When you register or use an account, we may collect details such as your name, date of birth, residential information, country, username, password, telephone details and email address. We may also record communications with customer support, information included in enquiries and preferences connected with account use or marketing.

Verification information

Where identity, age, location or source-of-funds checks are required, we may handle verification documents and related information. This can include copies or details from identity documents, proof of address, information about payment ownership and other information needed to assess account security or eligibility. Sensitive information should only be submitted through the secure processes provided on the website.

Payment and transaction records

We may record deposits, withdrawals, wagers, winnings, bonuses where applicable, payment method details, transaction references and account balances. Payment providers may process payment information under their own privacy notices. Roobet Casino may receive enough information to confirm and reconcile a transaction without necessarily receiving complete card or banking credentials.

Device, usage and cookie data

When a player visits or uses the website, technical information may be collected automatically. This may include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity, referral information and details about how the website is used. Cookies and similar technologies may also help remember preferences, maintain sessions, improve performance and support security.

How information is used

Personal information is used only for purposes connected with operating, securing and improving the website and its services. Depending on the circumstances, Roobet Casino may use information to:

Create, maintain and administer a player account.
Process deposits, withdrawals and other account transactions.
Provide customer support and respond to questions, complaints or requests.
Verify identity, age, account ownership and relevant account information.
Conduct anti-fraud, anti-money-laundering, security and responsible gambling checks.
Detect suspicious activity, misuse, collusion, unauthorised access or attempts to evade account controls.
Meet legal, regulatory, tax, accounting, audit and other compliance obligations that apply to the services.
Personalise or improve website content, features, usability and technical performance.
Send service communications, including security notices, account updates and important operational messages.
Send promotional communications where permitted and where the player has provided consent or another lawful basis applies.
Protect the rights, property, safety and systems of Roobet Casino, players and relevant service providers.

Where information is no longer needed for a stated purpose, it may be deleted, anonymised or securely retained where there is a valid reason to do so. Some records must be kept for a period required by law even after an account is closed. This can include account, identity, transaction, security and communications records. The required retention period may depend on the type of record and the circumstances.

Providing certain information may be necessary to open or use an account, complete verification, process a transaction or meet legal obligations. If requested information is not provided, some services may be delayed, restricted or unavailable.

Sharing and protecting personal information

Personal information may be shared with trusted service providers where this is necessary to operate the website or provide related services. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They should only access information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to meet legal or compliance requirements, respond to a valid legal process, protect players, investigate suspected unlawful activity or protect the website and its systems. Information may be shared in connection with a business transfer or restructuring where appropriate safeguards apply.

Roobet Casino uses reasonable technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and internal procedures. No internet transmission or electronic storage method can be guaranteed to be completely secure, so players should protect their login details and avoid sharing passwords or one-time security codes.

Information may be processed or stored in locations outside Australia by Roobet Casino or its service providers. Where this occurs, reasonable steps should be taken to protect the information and handle it in accordance with applicable privacy requirements. The availability and security of third-party websites or services are governed by their own terms and privacy notices.

Cookies and similar technologies

Cookies are small files placed on a device when a website is visited. Roobet Casino may use essential cookies to enable account login, maintain a secure session, remember selected settings and support core website functions. Other cookies or similar technologies may be used to understand website usage, measure performance, improve services and support relevant communications where permitted.

Players can manage or restrict cookies through their browser settings. Blocking or deleting some cookies may affect login, security features, preferences or the availability of certain website functions. Browser settings may also provide options to delete existing cookies, prevent new cookies or notify the player before cookies are placed.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification of identity, players may ask to exercise privacy rights in relation to their personal information. These rights may include requesting access to personal information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required or may lawfully be removed, and withdrawing consent to marketing communications.

To request access to your personal information, contact support@roobetcasino.best.
To request correction of inaccurate or incomplete information, contact support@roobetcasino.best and explain what should be updated.
To request deletion of your data, contact support@roobetcasino.best. Deletion may not be possible where information must be retained for legal, security, dispute-resolution or other legitimate reasons.
To withdraw consent to marketing, contact support@roobetcasino.best or use the unsubscribe option in a promotional message where one is available. Service and security communications may still be sent when necessary to manage an account.
To raise a privacy concern or ask how information is being handled, contact support@roobetcasino.best with enough information for the request to be understood.

For security, a request may require confirmation that the requester is the account holder. Further information may be requested before action is taken. Requests are considered within a reasonable timeframe, taking into account their complexity, the information involved and any applicable legal obligations. If a request cannot be fulfilled in full, the reason may be explained to the extent permitted.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will apply when published on the website. Players should review this page periodically, particularly before continuing to use the services after an update.