Betting Rules

These Betting Rules explain the general conditions that apply when you use Roobet Casino to place bets or participate in online games. They describe how wagers are submitted, accepted, recorded and settled. Please read these rules together with the website’s Terms and Conditions, Privacy Policy and Responsible Gambling information before using any betting service.

Roobet Casino operates under licence OGL/2024/687/0427 issued by the Curaçao Gaming Authority and licence ALSI-202507005 from the Comoros Autonomous Island of Anjouan Financial Authority.

General betting conditions

By opening an account, accessing a betting service or placing a wager, you confirm that you have read and accepted the applicable rules. These rules may apply to casino games, sports betting and other products made available through the website. Individual games, markets or betting products may also have specific rules. You should review those rules before placing a bet because they may explain details that are not covered by these general conditions.

You must use the service only where online gambling is permitted under the laws that apply to you. Players in Australia are responsible for understanding the laws and restrictions that apply in their state or territory, as well as any other law that may apply to their use of an online gambling service. Roobet Casino does not represent that every product, feature or betting service is available to every player or in every location.

You must be at least the minimum legal gambling age that applies to you and provide accurate account information.
You must use an account registered in your own name and must not allow another person to access or use it.
You must keep your password, authentication details and devices secure.
You must not place bets on behalf of another person or use another person’s payment method without proper authority.
You must not sell, transfer, rent or otherwise give control of your account to another person.
You must not use the service for fraud, money laundering, unlawful activity or any other improper purpose.
You must complete identity, age, location, payment or other verification checks when reasonably required.

You should maintain only the account or accounts permitted under the applicable account rules. Duplicate, linked or suspicious accounts may be reviewed. If there are concerns about account ownership, identity, payment activity, location or compliance with these rules, access to betting functions may be restricted while the matter is assessed. Any action taken will be handled in accordance with the applicable terms and policies.

Placing and accepting bets

A bet is generally treated as placed only after it has been submitted through the website and accepted by the relevant system. A confirmation, bet record or transaction history may help show that a wager was received. An amount displayed in a bet slip is not, by itself, proof that the bet has been accepted. You should check the final details before confirming a wager and keep any available reference information.

You are responsible for reviewing the product, selection, stake, odds, game settings and other details shown before placing a bet. Once accepted, a wager may not be cancelled, changed or withdrawn unless the applicable product rules expressly allow it. If the website experiences a technical issue, a bet may be delayed, rejected, voided or handled under the relevant product rules.

You must have sufficient available funds, or an otherwise authorised balance, when placing a wager.
A bet may be declined if it does not meet applicable product, account, payment or risk requirements.
Displayed odds, prices, balances or game information may change before a wager is accepted.
A bet placed after an event, market or game has closed may be rejected or treated according to the applicable settlement rules.
Where an obvious pricing, technical or administrative error occurs, the affected wager may be reviewed, corrected or voided in line with the applicable terms.
Minimum stakes, maximum stakes, market limits or other restrictions may apply, and the website is not required to accept every wager.

You should not rely on a browser message, screenshot or temporary display as the only record of a bet. If a bet does not appear in your account history, use the available customer support channel before placing another wager on the same matter. System records, account history and transaction data may be used when investigating a question or dispute.

Betting integrity and prohibited conduct

Players must not interfere with the website, exploit a software fault, use automated tools where prohibited, manipulate a game or event, collude with others or use information obtained through improper means. You must not create accounts or place bets to avoid a restriction, self-exclusion measure, location control or other protective feature. Suspected prohibited conduct may result in a bet review, account restriction, cancellation of affected transactions or further action under the applicable terms.

Results, settlement and balances

Bets are settled using the official result or outcome source applicable to the product. For casino games, the result generated and recorded by the game system is generally used. For event-based betting, settlement may depend on the official result, the status of the event and the specific market rules. A result may be corrected if an official body changes it or if a technical or administrative error is identified.

Product rules may explain how postponed, abandoned, interrupted, tied or incomplete events are handled. They may also explain the treatment of void selections, cancelled games, dead heats, incorrect prices and other unusual circumstances. You should review those rules before betting because settlement outcomes can differ between products and markets.

A winning bet is credited after the relevant result has been confirmed and the wager has been settled.
A losing bet is deducted or recorded according to the applicable product rules.
A void bet is generally returned or settled at the applicable void value, subject to the product rules.
Parlay, combination or multi-selection bets may be affected when one or more selections are void, cancelled or changed.
Promotional balances, restricted funds or bonus-related wagers may be subject to separate conditions where such features are offered.
A balance or result may be adjusted if a clear error, duplicate credit, payment reversal or other irregularity is discovered.

You should check your account history regularly and report any apparent error as soon as reasonably possible. If your balance is credited in error, you must not treat the amount as available winnings. The applicable account terms may allow the correction or recovery of an incorrect credit. Records maintained by the betting system may be relied on when confirming the timing, value and status of transactions.

Technical interruptions

Internet connections, devices, payment providers and website systems can occasionally experience delays or interruptions. You remain responsible for checking whether a bet was accepted before placing another wager. If a technical problem affects a game, bet, balance or result, the matter may be investigated using available system records. Any correction, cancellation or settlement will follow the applicable product rules and terms.

Payments, disputes and responsible gambling

Payments must be made through methods available on the website and must be authorised by the account holder. A payment method may need to be verified before deposits, withdrawals or betting activity can proceed. Funds connected with an account may be reviewed for ownership, source, payment reversals, chargebacks, fraud and compliance purposes. Do not use a payment method that does not belong to you or that you are not authorised to use.

Withdrawal requests may be subject to account checks, identity verification, payment verification, applicable limits and the terms of the selected payment method. Processing times can vary and are not guaranteed by these general rules. You may be asked to provide documents or information reasonably necessary to confirm your identity, age, location or payment activity. Personal information is handled in accordance with the Privacy Policy.

How to raise a concern

Review the bet slip, transaction history, product rules and settlement information connected with the issue.
Record the relevant date, amount, game or market and transaction reference, without sharing your password or security codes.
Use the customer support channel made available on the website and explain the issue clearly.
Provide any information reasonably required to allow the matter to be reviewed.
If you remain dissatisfied, follow any further complaint or escalation process published on the website.

Complaints should be raised promptly and in good faith. Reviews may require additional information, particularly where an issue involves identity, account access, payment ownership, technical records or suspected prohibited conduct. The outcome may include confirmation of the original settlement, correction of an error, cancellation of an affected wager or another action permitted under the applicable terms.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, use only money you can afford to lose and take regular breaks. Never chase losses, borrow money to gamble or play when affected by alcohol, drugs, stress or strong emotions. If gambling is no longer enjoyable or feels difficult to control, stop using the service and seek help from an appropriate Australian support organisation or health professional.

You can use any responsible gambling tools or account controls made available on the website, such as deposit limits, time reminders, breaks or self-exclusion. These tools are intended to support safer play, but they do not replace personal responsibility or professional advice. These Betting Rules may be updated from time to time. The version displayed on the website applies from its stated effective date, so players should review the rules before continuing to bet.